Assessor Resource

ICTWOR4079A
Schedule equipment maintenance

Assessment tool

Version 1.0
Issue Date: May 2024


Technical staff who undertake preventative maintenance of telecommunications systems apply the skills and knowledge in this unit.

This unit applies to indoor and outdoor installation and may be applied to domestic, commercial or industrial installations.

Relevant jobs roles include a supervisor in charge of maintenance teams responsible for the upkeep of telecommunications equipment to ensure reliable performance of legacy equipment.

This unit describes the performance outcomes, skills and knowledge required to schedule maintenance of telecommunications equipment and networks on customer premises and service provider networks.

No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement but users should confirm requirements with the relevant federal, state or territory authority.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)

Prerequisites

Prerequisiteunits

Employability Skills

This unit contains employability skills.



Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to:

plan and organise preventive maintenance schedule according to vendor specified requirements and customer agreements

negotiate fault clearance arrangements with customers applying related OHS requirements and work practices

plan and schedule fault clearance activity allocating appropriately skilled repair officer to rectify faults.

Context of, and specific resources for assessment

Assessment must ensure:

site where equipment maintenance may be conducted

enterprise and site related documentation

regulatory, enterprise, supplier and equipment documentation that impact on work activities.

Methods of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

direct observation of the candidate scheduling equipment maintenance

review of schedule prepared by the candidate outlining maintenance and repairs required

oral or written questioning assessing required knowledge.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:

ICTTEN4080A Undertake preventative maintenance of systems and equipment

ICTTEN4081A Locate, diagnose and rectify faults.

Aboriginal people and other people from a non-English speaking background may have second language issues.

Access must be provided to appropriate learning and assessment support when required.

Assessment processes and techniques must be culturally appropriate, and appropriate to the oral communication skill level, and language and literacy capacity of the candidate and the work being performed.

In all cases where practical assessment is used it will be combined with targeted questioning to assess required knowledge. Questioning techniques should not require language, literacy and numeracy skills beyond those required in this unit of competency.

Where applicable, physical resources should include equipment modified for people with special needs.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Required skills

communication skills to liaise with customers, vendors, internal and external personnel on technical and operational matters

literacy skills to interpret technical documentation, equipment manuals and specifications

planning and organisational skills to schedule maintenance

problem solving skills to solve resources and logistics problems

task management skills to work systematically with required attention to detail and adherence to all safety requirements

Required knowledge

electronic databases, spreadsheets and schedulers

equipment to be maintained

legislation, codes of practice and other formal agreements that impact on the work activity

procurement of spare parts

service level agreements

specific occupational health and safety (OHS) requirements relating to the activity and site conditions

typical issues and challenges that occur on site

vendor procedures

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Customer may include:

government department

private individual

service provider

small business.

Service level agreement may refer to:

after hours call outs

agreements reached between a customer and a communications company

cost details

details of frequency and type of maintenance

roles and responsibility of customer and maintenance contractor

warranty issues.

Charging details may include:

cap on maintenance schedule

hourly rate for casual attendances for fault clearance

set number of maintenance attendances per month in contract agreement within contract charges.

Schedule may include:

contingencies

frequency of maintenance attendances

level of support required

nature and type of maintenance

repair activities.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Verify details of customer system and equipment type to assess level of maintenance required 
Determine type and extent of maintenance agreed against the existing service level agreement with the customer 
Contact customer and agree on suitable time to carry out maintenance program 
Verify details of warranties and service agreements for customer equipment and advise customer of charging details where warranty or agreement does not exist 
Negotiate and agree on commitments and responsibility with the customer 
Organise work priorities so that maintenance staff are available to meet scheduled commitments 
Evaluate the expertise and competencies of staff to meet skills required to maintain the equipment noted in the service level agreement 
Allocate staff member with the appropriate skills and competency to the task to minimise risk of failure 
Advise the designated repair officer of responsibilities, warranties and service agreements in conducting maintenance and fault repair 
Prepare a schedule of the maintenance program and confirm with customer 
Provide additional resources if required 
Arrange delivery of additional materials and parts 
Escalate fault to appropriate level when it cannot be rectified in specified timeframe 
Organise product manufacturer support as appropriate 

Forms

Assessment Cover Sheet

ICTWOR4079A - Schedule equipment maintenance
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

ICTWOR4079A - Schedule equipment maintenance

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: